Membership Policy
Altitude Pole & Fitness Membership Policy
At Altitude, we pride ourselves on creating a supportive and thriving community, and that's why our membership model is built to foster long-term relationships. We are committed to working closely with you to help you achieve your goals. As each of our members is unique, so is their journey with us. Therefore, our Membership Policy is designed to be flexible while promoting consistency and accountability.
Becoming a Member
When you're ready to join the Altitude family, our Client Care Managers will walk you through our membership options in detail during a personal consultation. Our team is there to ensure that you find the best membership to suit your needs and that you fully understand the terms of your membership contract. We'll make sure that everything is clear to you before you sign the digital contract through our booking system.
Membership Holds and Cancellations
We understand that life can sometimes throw unexpected curveballs that may affect your ability to maintain your membership. As such, we have provisions for membership holds and cancellations in our contract. The specific terms, including the duration of holds and the details regarding cancellations, may vary slightly between different studios and will be detailed in your membership contract.
In the event that you need to put your membership on hold or cancel it, we ask that you communicate this in writing and in advance, as per your contract details. We approach every situation with understanding and empathy, evaluating individual needs and exceptional circumstances on a case-by-case basis.
Continuous Improvement
We continuously strive to ensure that our membership policy is fair, transparent, and serves the best interests of our community. For this reason, we encourage you to share your feedback and experiences with us. If you have any questions or concerns regarding your membership, please reach out to your Client Care Manager or use our online feedback form.